Orders are shipped on the next business day. USPS 1-st class or Canada Post orders received before 2pm Central Standard Time are shipped on the same day except on weekends and holidays. For domestic orders, we ship via Canada Post Priority Mail with Delivery Confirmation unless otherwise directed, and it usually takes 3-5 business days. For international orders, we send via USPS 1-st class with tracking # and it usually takes about 7-10 business days to US customers, and 2-3 weeks to Australia and Europe.
We pack sonic generator in transparent bubble wrap bag as per custom requirements.
Orders are shipped in a plain box. The shipping label identifies the shipper as an individual and does not reference “Prostate massager,” or any other description related to products designed for men’s health care. This purchase will appear on your credit card statement as ACE Group without mentioning brand name.
Orders made with our “180 day money back guarantee” may receive a full refund upon request should the customer be dissatisfied with the purchase. Due to hygienic reasons, no returns are accepted after the 180-day period. Because of this, if you wish to consult with your doctor about the massagers, please do so before placing an order.
We warrant, for a period of 6 month from the date of shipment of our product to you, that our products shall be free of defects in material and workmanship, as shall be determined by our manufacturing standards, and shall conform to the description on the web site.
The Seller understands the importance of keeping the information about you that you entrust to us confidential and secure (“Customer Information”). We will fully comply with all applicable Canada Data Protection and consumer legislation.
If your purchase is found to be faulty, please notify us by phone or email together with your order or payment reference to obtain an RMA number to authorize the return and receive a FREEPOST returns label. The item will be inspected by our returns department and faulty items will be repaired by the manufacturers and within the manufacturers guarantee period. If the item cannot be repaired an exchange or refund will be issued.
Please allow up to 20 days for the money to appear in your account.